What’s included in 1Point1’s CX Management service?

Our CX Management covers the full customer lifecycle across live chat, messaging, email, voice, omnichannel, and multilingual support. We pair human agents with AI & real-time analytics to deliver seamless service at every touchpoint.

How does 1Point1 combine technology and human support?

We leverage next-gen tech (including generative AI, analytics, automation) to enable speed, accuracy, and insights, while keeping humans at the heart of personalised experiences. This hybrid model allows us to scale without losing authenticity.

In which channels and languages can 1Point1 support my customers?

We provide omnichannel support: voice, email, chat, messaging, and multilingual capabilities through global delivery centres. That means your customers get consistent support, anytime, anywhere.

What business outcomes can I expect from using the CX Management service?

With the right strategy and execution, clients benefit from higher CSAT, faster response times, improved first-call or first-contact resolution, cost savings through automation, and seamless experience across channels.

How quickly can 1Point1 implement a CX Management engagement and scale with my business?

Our modular, scalable operating model allows for quick onboarding and ramp-up. Because the solution is built to scale (people + tech + global reach), we can adjust volumes, languages and channels as your business grows or shifts.

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Medical Record Retrieval Support

Clariva - AI Medical Record Summarization

✔ Human-Verified

✔ HIPAA-Compliant

Medical records are complex, voluminous and time-critical. Clariva transforms the review process through advanced AI automation, delivering accurate, structured summaries in hours, not weeks.

Powered by AI. Verified by medical professionals.
Every file, every time.

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Doctor reviewing patient records with digital AI brain and medical icons holograms.

Medical professional reviewing digital health records with Clariva AI system visuals and documents.

95%+

AI Accuracy
Before human review

100%

Final Accuracy
Human in the loop verified

<24h

End-to-End TAT
Most file sizes

10+

Years in Medico-Legal OPS
Domain insiders

100%

HIPAA-Compliant: AES-256 encryption, audit trails and role-based access

Man overwhelmed by paper stacks on left with digital brain and files symbolizing data transformation on right.

The manual model is breaking under pressure

Turnaround pressure, quality pressure, pricing pressure. The traditional medical record review model was not built to handle the volume, complexity and speed that today's legal and insurance claim workflows demand.

Manual reviewers working through thousands of pages of handwritten notes, non-standard forms and multi-provider records cannot keep pace. Not without sacrificing accuracy, turnaround time or both.

The cost of getting it wrong is not abstract. It is a missed pre-existing condition. A billing anomaly that slips through. A case that takes three weeks to prepare instead of three days.
Clariva was built to fix this. Not incrementally, but fundamentally.

One platform. Four ways to deliver clarity.

01/6

Structured Narrative Summary

A chronological, provider-by-provider, event-based narrative, hyperlinked directly to source records. Available in forward or reverse chronology. Built for attorneys who need the story, not just the data.

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Provider-by-provider breakdown

Forward or reverse chronology

Hyperlinks to source page in original records

Formatted for direct use in case preparation

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Medical Chronology

A full timeline of treatment events across providers. Built specifically for personal injury, medical malpractice, and workers' compensation workflows, where the sequence of events is critical.

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Complete treatment timeline with record type from first encounter to the present

Optimised for PI, medical malpractice and workers' comp

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Tabular and Billing Summary

ICD and CPT codes, dates of service and charges organised in clean tables, aligned with the treatment timeline. Built for insurance reviewers and billing analysts who need structured data, not narrative.

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ICD and CPT codes extracted and organised

Dates of service and charges in clean tabular format

Aligned with chronological treatment timeline

Deduplication and Organisation

Before the summary begins, records are bookmarked, sorted by type and date, and duplicate documents are marked. Clean inputs. Clean outputs. No redundancy carried through to the final deliverable.

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Records sorted by provider type and date

Duplicate documents identified and kept in a separate file

Files are bookmarked for easy navigation

An Organised package is delivered alongside the summary

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How It Works

From raw records to an intelligent summary in under 24 hours.

Laptop screen showing drag and drop upload box with files moving to a folder icon.

Step 1

You Send Files

Upload your medical records via our secure portal. There are no limitations on volume, size & format of the file.

Graphic of files processed by AI brain for OCR, data extraction, and classification tasks.

Step 2

AI Processing

Our AI reads, classifies, extracts and structures the records. Deduplication, chronology building and ICD/CPT coding are all automated and precise.

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Step 3

Human Verification

Experienced medical professionals review every AI output. We guarantee 100% accuracy across every file, not just a sample.

Laptop screen with approved document exporting files in CSV, JSON, and PDF formats to a folder.

Step 4

Structured Output Delivered

Real-time scoring tracks moderator accuracy, creating a continuous feedback loop to enhance AI models.

Enterprise-grade data protection.
HIPAA-compliant by design.

Blue medical caduceus symbol inside a shield with the text HIPAA Compliant.

Your data and your clients' data are protected at every stage: at rest, in transit and in use.

Data Encryption

AES-256 encryption at rest

TLS 1.3 for all data in transit

Encryption enabled by default. No configuration required.

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Privacy and Access Control

Sensitive Data Protection (SDP) protocols

Role-based access control (RBAC)

Zero unauthorised access, guaranteed

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Data Retention

Configurable retention policies to match your compliance requirements

Automated data lifecycle management

Secure deletion on request

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Audit and Monitoring

User-level action tracking

Full audit trail for compliance and regulatory review

Real-time anomaly detection

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Built For Professionals Where Accuracy Is Not Optional

Record Retrieval Firms

Specialist firms processing high page volumes for attorneys and insurers across the US.

Law Firms

Personal injury, workers' compensation, medical malpractice and product liability. Every practice area where medical records determine case outcome.

Insurance Companies

Claims review, medical necessity determination, utilisation management and fraud detection.

Third Party Administrators (TPAs)

High-volume claims processing operations that need scale without sacrificing accuracy.

Attorneys and Litigation Support Teams

Discovery review, deposition preparation, settlement analysis and expert witness preparation.

Experience Clariva Firsthand

Share a sample medical record, and we'll create a complimentary Clariva summary so you can see the speed, structure, and accuracy for yourself.

Get Your Free Summary